RETURNS POLICY

 

PERSONALISED ITEMS

We do not accept returns or refunds on personalised items except if the item you have received is faulty. ​

​

FAULTY/DAMAGED GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

So that we can rectify this for you as soon as possible please go to our 'Contact Us' form (found on home page)

or email us at info@thepersonalisedgiftcove.co.uk 

To help us solve the situation for you, please include the following information;

 

Your Name

Order number

Product Name

Picture Of The Fault

Description Of The Fault

​​

The Personalised Gift Cove will not be held responsible for any faults reported after 30 days.